Case Studies & Testimonials


Providing great customer service is important to us, so when we get feedback from our residents and homeowners that they experienced great service from us and our partners, we love to share it.


See below for recent reviews about our Sales Consultants, Red Loft, in the sale of some of our recent properties.

Red Loft were brilliant at making sure...

Red Loft were brilliant at making sure the handover of my new home went smoothly. Among other details, they went through the meter readings, showed me where the meters were and handed me a detailed information pack about the property and its fixtures and fittings. Taking over a new property has never been so easy before.


Outstanding Lauren

After a very long, frustrating and tiresome process (6 months) which no fault to Red Loft I have finally completed and moved into my new apartment on 29th April. Almost can’t believe I have moved in as there were times I thought it wasn’t going to happen… (click below to read full review).


A Very Happy Tenant

I have received nothing but excellent customer service from Lauren Irwin who promptly dealt with any queries I had and ensured that I was kept updated with any information regarding the property. I would definitely recommend Red Loft to others.


Excellent Customer Service

Excellent customer service from start to finish. Made the whole process of me finding and moving into my new home stress free. Lauren especially is a great consultant. Nothing was too much for her. She is friendly, professional and knows her stuff. Highly recommended.


Great Service, Very Pleased

I recently received a fantastic service from Red Loft Partnership, particularly from Senior Sales Consultant Lauren Irwin. Extremely pleased with the consistent good communication and responsiveness to queries. I couldn’t have asked for a better experience. I am very happy and now settled in my new home. Thank you Red Loft!


Lauren Irwin's Service Was Excellent!

The service I received from Lauren was excellent, she was always available on email or on the phone to answer my questions, I was always kept well informed of the process. But what really touched me is that despite being off, Lauren volunteered to answer my calls and emails. I am completely satisfied and will most definitely recommend you in the future.


First Time Home Buyer

This was the first time I had any experience of buying a home for my self. I came into this with Absolutely no idea how mortgages, solicitors, mortgage brokers etc. Especially as I was going the part rent part buy scheme which I did not know many people who knew about this. Redloft helped me through the whole process, especially the agent I had assigned to me Lauren Irwin… (click below to read full review)


Exceptional Customer Service

Exceptional customer service throughout the process of buying our flat with them. Our contact, Lauren was extraordinary. She has helped us with everything, from explaining the process to communicating with both financial advisor team, solicitors project managers and housing association… (click below to read full review).